Uber reportedly charges ₹1,525 for 21 km ride, offers refund later

In a surprising incident recently, ride-hailing app Uber reportedly charged 1,500 for a ride of 21km distance. According to a TimesNow report, the woman passenger was on her way to her residence Chittaranjan Park (CR Park) from the Indira Gandhi International Airport on Thursday, earlier this week. To her surprise, the bill for her ride changed 1,525 from the initial amount shown in the app.

While the woman passenger paid the entire bill at the end of her ride, she allegedly approached the company to complain. He was told by an Uber representative that the huge bill was generated due to an error in the GPS tracking system.

After conducting an internal inquiry, it was found that he was charged in Uttar Pradesh interstate, though he had not crossed the border. Municipal tax is also included in the bill, charged twice!

The Times Now report quoted an Uber representative as saying, “The incident was a case of fare being incorrect due to GPS error. Whenever such cases or complaints are raised, users are promptly refunded “

The passenger was immediately offered a refund by Uber. company refunded 900 in the Uber Cash Wallet.

Meanwhile, Uber has announced new features for its users to improve their ride experience at airports. These include expanding Uber Reserve availability, directions to pickups, walking ETAs, and more. Announcing the features through a blog post, the company said, “At Uber our goal is to help you get anywhere with ease, which is why we’re working to make your airport experience easier than ever.” Thrilled to announce a range of new products from Purpose”.

With the expansion of Uber Reserve features, users will be able to plan their Uber rides along with their travel plans. The platform now allows users to book rides up to 90 days in advance. They’ll see upfront prices, and get details about your driver before the trip. This feature is currently extended to most of the US and Canada for Uber Reserve.

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